General Product Q & A's
SofiesSecret does not currently offer samples.
However, we do product testing to get detailed feedback before we launch products. This is an Invitation Only program and if you are selected to participate we will notify you by email.
How can I get into the Feedback Program?
You must be either a returning customer (with your email provided) or enrolled in our newsletter.
Cloths & Wipes
SofiesSecret wipes should not dry out if it is closed properly and not exposed to direct sunlight. In case a wipe is not moist enough (for your use) we kindly suggest that you do not moisten the cloths with tap/bottled water or any other solution for your safety and convenience. Our Cloths are made with pharmaceutical-grade purified water with organic extracts, adding other solutions to the mix may cause microbial activity, thus rendering the cloths unusable (such as discoloration, unpleasant odor & mold).
Not all SofiesSecret wipes are Z-Folded or U-Folded due to size restrictions. Therefore, the wipes can stick together and multiple sheets can be pulled out. However, we recommend that you keep the box in its upright position to minimize this effect. Another possibility for the cause of this is during transport, the package may have been positioned sideways, upside down, causing the wipes to stick together.
However, sometimes even the Z-Folded and U-Folded wipes could stick together. If more than one wipe is pulled out, we kindly suggest you insert the extra wipes that have been pulled out back into its encasement for later use.
We apologize for the inconvenience.
All SofiesSecret products are printed with MFD (Manufacturing Date) and EXD (Expiration Date). Generally, most products contain a shelf life of 2 years. However, please check on the bottom of your wipe packaging under the Contents box. Other products that are bottled have the MFD/EXD on the bottom of the back sticker.
Diaper rash can be caused by many factors such as prolonged exposure to a wet or dirty diaper, rubbing and chafing caused by poor diaper fit and even infections or allergic reactions. If you have any questions or concerns about diaper rash, please consult your pediatrician.
SofiesSecret Baby Wash Cloths are enriched with all natural and organic ingredients and have been carefully selected to soothe and nurture your babies skin. However, all babies are different, we advise mothers to please read the ingredients on the bottom of the Eco-Box and if your baby is allergic to any ingredients please do not use.
SofiesSecret Natural Pet Shampoo is 100% Tear Free and Non-Toxic. If foam gets into the eyes (ears, nose, etc.) while lathering your pet with the shampoo, simply rinse it off. However, you may use the shampoo to gently clean your pet’s eyes, ears, nose etc. without causing any discomfort for your pet.
Depending on the amount used, and the size of your pet the amount of washes obtained from 1 bottle may vary drastically.
Don’t let the small bottle of pet shampoo fool you, our pet shampoo is high quality concentrated only a small amount is needed.
For example, our dog is 85 pounds and is a considered a large size dog (24inches tall and 35.5inches long) We use SofiesSecret pet shampoo on a regular basis (he gets a bath every 2 weeks). From 1 Bottle of Pet Shampoo (8.5fl. oz.) it lasts us about 9 – 12 washes while using generous amounts of shampoo.
Does SofiesSecret Natural Pet Shampoo work well for (a specific pet, i.g hamster)? and is SofiesSecret Natural Pet Shampoo Vegan?
SofiesSecret Pet Shampoo is designed to fit the needs of almost every pet for healthy, shiny and clean skin/fur. The important thing to consider in shampoos for pet’s is the pH balance of the product. A healthy pH balance for pet’s is between 7 through 7.5. Anything lower is too acidic and anything higher is too alkaline; this is when negative side effects begin to occur. Non-Organic/Natural Pet Shampoos that falsely claim they are organic or natural often have trouble maintaining a balanced pH level which can be trouble for your pet.
In addition, SofiesSecret Natural Pet Shampoo is 100% Cruelty Free & Vegan and contain no animal based derivatives.
Ethanol is a generally safe substance to use for cosmetic or personal care products such as nail polish removers but when it comes to skin care, alcohol can be irritating. SofiesSecret Makeup Remover Cloths do not contain any alcohol based ingredients.
Animal Derived Stearates
Stearates are normally derived from animal byproducts. SofiesSecret is a vegan brand and we do not endorse the use of any animal byproducts in our Makeup Remover Cloths or any other products.
In order to reduce the impact of our environmental footprint, we do not endorse the use of any petrochemical products that undergo fossil fuel processes and thus reducing CO2 emissions.
Soap based products are great on its own, but when certain properties are derived from soap it may cause the skin to become dry, itchy, flaky and may even cause a rash. You won’t find any soap derived ingredients with SofiesSecret products.
Sulphates (or sulfates) contain harsh surfactants that strip the hair and skin of valuable moisture. SofiesSecret products are meant to moisturize and hydrate your skin not deprive it, which is why we avoid sulphate (sulfate) based ingredients.
Parabens are used as a preservative and can be found in cosmetic and personal care products. SofiesSecret Makeup Remover cloths don’t contain parabens due to the fact that it has been linked to numerous health concerns such as allergies (Sensitizing, Irritating, Contact Dermatitis and Rosacea), cancer, and increased aging of skin when exposed to the sun.
Perfume (Parfum) & Fragrances
SofiesSecret does not use Perfume & Fragrances due to the fact that they are known as a major health hazard and cause Allergies and immunotoxicity. Fragrances & Perfumes in Personal Care & Beauty products are mixed with undisclosed (various) scent chemicals and ingredients such as diethyl phthalate. Fragrances & Perfumes have been associated with allergies, dermatitis, respiratory distress and are potentially harmful on the reproductive system. The European Union Ecolabel has expressed its concern with products containing Fragrances & Perfumes as Environmentally dangerous material. Waste and runoff from Fragrances & Perfumes can cause Wildlife & Ecosystem damage.
Phenoxyethanol is an antibacterial preservative. The FDA warned that Phenoxyethanol can cause shut down of the central nervous system, vomiting and contact dermatitis (in high concentrations). MSDS (Material Safety Data Sheet) reports Phenoxyethanol as a harmful ingredient when swallowed, inhaled or absorbed through the skin and can cause reproductive damage. This information is based on 100% concentration. However, even at 1% (or lower) Phenoxyethanol is still considered Toxic and can cause damage to the nervous system. Japan has restrictions on the concentration limit for use with cosmetics and Europe has classified it as an irritant and allergen. Although it is relatively okay at very small concentrations, Phenoxyethanol should still be avoided.
Didecyldimonium Chloride or Quaternium – 12 is a quaternary ammonium salt. It has antistatic, hair conditioning agents, emulsifying & surfactant properties. However, Didecyldimonium Chloride has been proven to be an Allergenic and Toxic ingredient in personal care and cosmetic products. When Didecyldimonium Chloride is absorbed by the skin it has toxic effects which damages the immune and respiratory system. When used around the mouth, the risk is minimized, but when it comes in contact with the lips or mouth, the risk is increased drastically. In addition, Didecyldimonium Chloride has been suspected to an environmental toxin.
BIS-PEG/PPG-16/16 PEG/PPG-16/16 DIMETHICONE is a Derivative of Dimethicone which is a silicone based polymer used to lubricate and condition hair/skin. However, it is chained with alkixylate (16 moles), ethylene oxide (16 moles), propylene oxide (16 moles) and end-blocked with ethylene oxide (16 moles) and propylene oxide (16 moles). BIS-PEG/PPG-16/16 PEG/PPG-16/16 DIMETHICONE functions as a skin conditioning agent, surfactant and emulsifying agent but the danger that lies within this ingredient is what it is treated with. Ethylene Oxide is a carcinogen (high increase risk of cancer), Reproductive organ toxicant, irritant (eyes, lung and skin), allergen, respiratory toxicant, kidney toxicant, and has been banned (and found unsafe in cosmetics and personal care products) in Canada. Ethylene Oxide produces a byproduct called 1.4 Dioxane which has similar properties to Ethylene Oxide. 1,4 Dioxane is a carcinogen, irritant, allergen and toxicant with the same side effects as Ethylene Oxide. These harmful chemicals (Ethylene Oxide and 1,4 Dioxane) are byproducts of a process called ethoxylation which is used to reduce the risk of skin irritation for petroleum based ingredients such as Dimethicone – a hybrid product that is partly produced from petrochemical properties.
DMDM hydantoin is a Formaldehyde Releaser preservative. People who are exposed to this ingredient may develop a formaldehyde allergy or an allergy to the ingredient itself. It has been confirmed through lab tests that DMDM hydantoin is a known human immune and skin toxicant, allergen and irritant. In some cases, it has even been labeled as a cancer causing ingredient. Approximately 20% of cosmetics and personal care products in the U.S contain a formaldehyde releaser and thus increasing the frequency of contact allergies. DMDM hydantoin can be found in products such as shampoo, hair conditioners, hair gels, liquid lubricant and other skin care products.
MEA (Monoethanolamine), DEA (Diethanolamine), & TEA (Triethanolamine)
MEA, DEA, & TEA are Ethanolamine which are ammonia compounds used in cosmetics as emulsifiers or foaming agents; however, these ingredients are Potential Carcinogens, have been proven the possible increase risk of cancer (especially with prolonged use). MEA, DEA & TEA reduce the surface tension between substances (water & oils) so that they can be blended together easier and also used as a pH regulator. Common products that may contain Ethanolamine ingredients are: eyeliners, mascara, eye shadows, blush, makeup bases, foundations, fragrances, hair care products, hair dyes, shaving products and even sunscreen.
Methylisothiazolinone (MIT) & Methylchloroisothiazolinone (MCI)
Methylisothiazolinone & Methylchloroisothiazolinone are both very strong preservatives and have been linked to a vast amount of health concerns but are still being used in cosmetics and personal care products today. SofiesSecret Makeup Remover cloths don’t contain these preservatives because they have been found to be highly sensitizing, irritating and allergenic. Limited research has shown that MIT & MCI preservatives can be linked as a cancer causing substance. In Europe and Canada, the use of MIT preservatives have been banned and found unsafe to use in cosmetic and personal care products. MCI is under heavy restriction from the Japanese and European government (limitation on the amount of concentration used in solutions).The Canadian government has found it completely unsafe for use in cosmetic and personal care products.
We currently do not have a physical location where SofiesSecret products may be purchased other than online outlets such as SofiesSecret website, Amazon and eBay.
We are working hard to expand our product availability and opening retail outlets is a goal that we plan to achieve soon.
Please visit back regularly for news and updates on SofiesSecret products and business expansions.
We apologize for any inconvenience caused, however, popular items that fly off the shelves take time to reproduce.
Production times for restocking could take up to (but not limited to) 60 days. Depending on time of season and other unforeseen manufacturing issues, delays in restocking are a possibility.
Orders placed with standard shipping within the continental United States will be shipped within 1 – 2 business days of receipt. Please allow 5 – 7 business days for your order to arrive.
Please allow up to 5 weeks for orders to Alaska, Hawaii, Puerto Rico, Canada and Mexico. Please allow up to 6 – 7 weeks for orders to other regions of the world.
You will receive an e-mail with tracking information when your order is shipped, with an expected delivery date. Please note that it may take up to 2 business days for you to be able to track your order and for USPS, FedEx, UPS, etc. to update their website.
Before confirming your order, please ensure that your delivery address is correct and accurate before paying.
We are unable to take responsibility for the delay or loss of your order where incorrect or incomplete delivery information has been provided.
If your order is placed through the SofiesSecret website, you will receive an email regarding your order and when it will be shipped, when it is shipped and you will be provided a tracking number.
If your order was placed through Amazon or eBay, please refer to their guidelines and notification setting for more details.
If you received damaged and/or missing products please call customer support at (800) 535-3687 during normal business hours (weekdays 9am – 5pm pacific standard time).
Items that are missing/damaged from your order will be reshipped if it is in stock. If we are out of stock we will refund the amount for the missing or damaged item.
Please be sure to contact us within 7 days of receiving the package or we will not be able to honor your request.
SofiesSecret Products that are ordered from Amazon are currently not available to other countries outside of the USA. We are working hard on expanding out global market and we will post updates as soon as SofiesSecret products are available outside the USA.
Orders placed through SofiesSecret website are eligible for international shipping. Please review shipping options when placing your order.
SofiesSecret thanks you for your purchase. Your satisfaction is very important to us. However, due to the hygienic nature of our products SofiesSecret is unable to offer any returns or exchanges. Although, we will be more than happy to replace any items that may have been damaged or defective during shipping.
Please note that proof of damage may be required for replacements.
Thank you for your understanding.