What currency do I pay in for my order?
All orders placed on SofiesSecret website are in United States currency. If you are ordering from outside the United States please not that your bank will convert the amount from USD to your currency when your credit or debit card is charged.
Does SofiesSecret have a Brick & Mortar shop?
We currently do not have a physical location where SofiesSecret products may be purchased other than online outlets such as SofiesSecret website, Amazon and eBay.
We are working hard to expand our product availability and opening retail outlets is a goal that we plan to achieve soon.
Please visit back regularly for news and updates on SofiesSecret products and business expansions.
An Item is out of Stock, When can I get it?
We apologize for any inconvenience caused, however, popular items that fly off the shelves take time to reproduce.
Production times for restocking could take up to (but not limited to) 60 days. Depending on time of season and other unforeseen manufacturing issues, delays in restocking are a possibility.
Is there sales tax on orders?
We charge sales tax on all orders shipping around the world at a rate of 8.25% in accordance to the state of Nevada’s sales tax rate.
How long will it take to get my order? How does it ship?
Orders placed with standard shipping within the continental United States will be shipped within 1 – 2 business days of receipt. Please allow 5 – 7 business days for your order to arrive.
Please allow up to 5 weeks for orders to Alaska, Hawaii, Puerto Rico, Canada and Mexico. Please allow up to 6 – 7 weeks for orders to other regions of the world.
You will receive an e-mail with tracking information when your order is shipped, with an expected delivery date. Please note that it may take up to 2 business days for you to be able to track your order and for USPS, FedEx, UPS, etc. to update their website.
Before confirming your order, please ensure that your delivery address is correct and accurate before paying.
We are unable to take responsibility for the delay or loss of your order where incorrect or incomplete delivery information has been provided.
How can I check the status of my order?
If your order is placed through the SofiesSecret website, you will receive an email regarding your order and when it will be shipped, when it is shipped and you will be provided a tracking number.
If your order was placed through Amazon or eBay, please refer to their guidelines and notification setting for more details.
What methods of payment does SofiesSecret Accept?
SofiesSecret currently accepts the following payment methods:
We do not accept money orders, checks, and cash on delivery (COD).